Frequently Asked Questions
Get quick answers to common questions about our precision electronic tools.
What is the typical shipping timeframe for orders?
Orders are generally processed within 1-2 business days. Delivery times typically range from 7 to 15 business days depending on your location and the selected shipping method.
Do FNIRSI products come with a warranty?
Yes, all FNIRSI official products come with a 12-month limited warranty covering manufacturing defects. Please retain your proof of purchase for any warranty claims.
How can I update the firmware on my oscilloscope or tester?
Firmware updates are available on our official website's 'Download' section. Connect your device to a PC via USB and follow the specific instructions provided in the firmware manual.
What is your return policy for international orders?
We offer a 30-day return policy for items in their original, unused condition. Please contact our support team to initiate a return authorization before shipping the item back.
Are the measurements provided by your tools calibrated?
All FNIRSI tools undergo factory calibration before shipment to ensure they meet the accuracy specifications listed on the product page.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and various regional electronic payment methods to ensure a secure and convenient checkout process.