Returns & Exchanges
At FNIRSI Official Store, we stand behind the quality of our oscilloscopes and testing tools, offering a 30-day return window for items in their original condition. We aim to ensure every professional and hobbyist is fully satisfied with their electronic measurement equipment.
Initiate Request
Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Prepare Package
Securely pack the device in its original packaging, including all probes, charging cables, and manuals to avoid restocking fees.
Ship the Item
Affix the provided shipping label and drop off the package at an authorized carrier location, ensuring you retain the tracking receipt.
Quality Inspection
Once received, our technicians will inspect the hardware for functionality, and your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing